“I decided to take this course in the summer, as I felt I’d hit a bit of a rut with my language teaching, and I was looking for something to give me renewed energy. I was not disappointed. I specialise in one-on-one personalised training, so much of what I was doing was (pleasingly) according to the principles I learnt about on the course – not teaching to a text book but rather to individual goals etc. However, what I found really useful (as well as enjoyable) was learning how to question, and keep questioning, in order to fully understand (and make the coachee really reflect on) what those goals are. It was also fascinating to learn about our brains, how we learn and how we can therefore help our coachees to harness their own brain power. Rachel is of course a natural communicator in terms of what she says and how she says it, but more than that, she’s a brilliant listener – a quality I wish to emulate.”